TCS Information Technologies (IT) Services is more than an array of highly reliable solutions. It's a suite of IT services tailored to the specific needs of each government agency and commercial enterprise we serve.
Our IT services, which are administered by highly qualified on-site IT program managers, feature highly reliable expert service and solutions and offer competitive pricing.
We provide our IT services to public sector clients in the federal, state, and local government as well as higher education markets. We maintain a sterling record of successful performance in engineering, management, and integration.
Basic IT Services
Our helpdesk support service provides a primary customer trouble call interface, resolves immediate issues (using Remedy, CA Unicenter, or your organization’s preferred ticketing system), and provides remote technical assistance.
TCS Desktop Support includes second-tier customer interface, desk-side technical support and user training, configuration of communication devices and peripherals, and the connecting, configuration, and restoration of PC workstations.
Our Network Support service provides network backbone support, third-tier escalation for helpdesk, site survey and systems analysis, integration of state-of-the-art technologies into LAN/MAN/WAN architectures, and develops technical documentation, bills of materials, and other technical reports.
Server Support controls domain structure, including Active Directory and trust relationships both internally and externally. It also provides IAVA compliance for desktops and notebooks, conducts e-mail server administration, troubleshoots and repairs all software and hardware issues, performs the design and build of PC images, develops technical solutions, and conducts system analysis. TCS Server Support also provides mobile device troubleshooting, support, and server administration.
Premium IT Services
Enterprise Architectural Design and Implementation
The TCS enterprise architecture service provides disaster recovery network planning, design, and implementation (modeled after our five-nines compliant facility) and an immediate return in resiliency, backup, and failover. TCS service also features CITRIX implementation, a green solution that increases resiliency and location flexibility and allows for telework/remote helpdesk support.
Information Assurance provides dynamic defense, defense in depth, network certification, accreditation, and compliance. Learn more about TCS Information Assurance…
TCS Knowledge Management features SharePoint expert design and implementation support. It also entails portal design, development, deployment, and sustainment.
Visual Information and Video Teleconferencing
TCS designs, implements, and supports video teleconferencing (VTC) infrastructure at all classification levels. Our precision adaptation of video information and video teleconferencing capabilities meets all client needs.
TCS IT Governance includes quality assurance, metrics, configuration, and change—all managed as a program at the enterprise level. Our IT Governance service increases productivity, eliminates redundancy, ensures interoperability, and interfaces the client with the process. TCS IT Governance is backed by TCS IT Governance Practice.
Telecom Expense Management (TEM)
The TCS TEM solution provides continual cost allocation optimization analysis enabling significant cost savings. Users have access to robust reports to facilitate budget and spending tracking. TEM order, inventory and expense management provides efficient cost, procurement and inventory control.
Sales inquires outside the US:
- Europe +34 67.759.5420
- Africa & Mid. East +971 50.659.0847
- Carib. & Latin Am. +1 703.727.1995
| Contact Information |
Connections that Matter®
Learn about TCS' offerings and markets, narrated by Dick Young, Executive VP & COO
|See more videos from TCS » |