Rapid Access to Critical Information
Traditional 9-1-1 services provide dispatchers with basic data – phone number and location
information. Dispatchers then have to secure additional information from callers, who may be
frightened, panicked or injured. TCS Smart911 allows citizens to create profiles with
information, including medical conditions, disabilities, special needs, locations of relevant
rooms in their homes, and any other details they think 9-1-1 operators should have access to in
the case of an emergency. Instant access to this information stored in a highly-secure online
database allows first responders to be better prepared to immediately offer life-saving
The TCS Smart911 service is integrated into TCS’ cloud-based text gateway and connects
both to legacy PSAPs and evolving Next Generation 9-1-1 (NG9-1-1) public safety solutions. This
enables PSAPs to securely and reliably match critical citizen emergency information with receipt
of SMS, regardless of the stage of the answering points’ transition to NG9-1-1. 9-1-1
operators will have access to TCS Smart911 via the TCS Geospatial Emergency Manager (GEM)
portal for all SMS9-1-1 sessions.
Access to the GEM portal is being provided to all PSAPs by TCS as a public service.
PSAPs may purchase an enhanced version of TCS Smart911 to be used in conjunction with all
emergency calls to 9-1-1, in addition to text to 9-1-1.
Quick and easy deployment
The service is easily deployed and maintained, facilitating PSAP interoperability and case
transfers. This offers improved caller / telecommunicator communication, and provides immediate
ROI by reducing liability and the cost of maintaining custom CAD fields and/or paper directories.
Features and Benefits
Instantly and automatically delivers potentially life-saving data available on unresponsive
or incommunicative callers to telecommunicator’s desktop
Citizen-provided data that is managed to ensure it is valid, accurate, and up-to-date
Accurate physical addresses on mobile phones
Ability to rebid the location of a mobile caller, even in dropped-call or call-back
Works seamlessly with all CAD and call-taking system combinations – deploying in days,
Does not affect existing call routing or handling processes
Works on all phone types (mobile, landline, VOIP) without a special download or plan
Rapid and error-free delivery of rich content directly to first responders in the field who
have mobile data access
24 x 7 x 365 support
Fully geo-redundant and secure
Community Marketing and Outreach
Public Safety professionals work tirelessly to provide critical services to their communities. TCS believes it is important to assist these professionals in updating the citizens in the community they serve to understand the benefits of the Public Safety’s efforts. TCS is partnering with Rave Mobile Safety to provide a Community Marketing Campaign for all subscribers to TCS Smart911 to “get the word out” to citizens about how they benefit from this new capability. For more information on this Community Marketing support, download the Community Marketing datasheet.
For more information on how your PSAP can gain rapid access to critical emergency information
with TCS Smart911, please download the TCS Smart911 datasheet, review our resources on this website or contact Kent Hellebust via
email or by phone at 206-792-2446.
Outside the US:
- Europe +34 67.759.5420
- Africa & Middle East +27 83.304.4411
- Carib. & Latin Am. +1 703.727.1995
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TCS Smart911 Datasheet
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