Skip Navigation LinksProducts > Public Safety Solutions > EMedia™

Providing SMS9-1-1 and NG9-1-1 services today.

SMS to 9-1-1 Market Share

Three-dimensional pie chart displaying 12% and 88%

TCS SMS to 9-1-1 Service
Intrado SMS to 9-1-1 Service

As of August 7 2014, as validated by the tracking report available at the Federal Communications Commission web site.

TCS’ EMedia™ solution gives a 9-1-1 authority the ability to enhance the SMS to 9-1-1 service being offered by Tier 1 carriers today. The carrier-provided service lacks capabilities that are commonplace to a public safety entity, such as language translations, advanced reporting, logging, and CAD integration. TCS’ EMedia service aggregates all SMS to 9-1-1 traffic from multiple wireless carriers and Text Control Centers (TCC) vendors into a single interface to the PSAP. The EMedia architecture offers a common interface to the PSAP regardless of the number of wireless carriers or TCC vendors. EMedia is built entirely using NENA i3 elements adapted for use by non-voice media, and is fully compliant with ATIS/JSTD-110 standard text delivery methods. As such, the design and functional components inherent to EMedia provide an easy transition into a robust and standards-compliant ESInet, with support for voice and various types of multi-media.

Nearing 400 deployments of SMS to 9-1-1 service in the U.S. to date, TCS is the market leader. We have the experienced teams who will implement, train, and provide ongoing service to your PSAP, so the transition is seamless. Trust the company that was first and continues to lead in SMS to 9-1-1.

Benefits and Features

  • Fully integrated with all TCCs
  • Aggregation of all texts to 911
  • J-STD-110 and NENA i3 compliant
  • Easy transition to i3-compliant ESInets with support of voice and multimedia
  • Full support of MSRP enabled CPE
  • Full web portal to web portal transferring
  • Aggregated reporting powered by market leading ECaTS™
  • Complete on-demand session-by-session transcripts
  • Conversation history and logging records
  • Integrated maps with precise location available (based on carrier location availability)
  • Language translation integration with market leading Language Line (Spanish only)
  • Fully geo-redundant environment
  • Currently support more than 10 million US citizens today
  • Full session and service control through a robust administrative portal

Learn more by downloading the datasheet »

Contact TCS

1 800.557.5869

Sales inquires outside the US:

  • Europe +34 67.759.5420
  • Africa & Mid. East +971 50.659.0847
  • Carib. & Latin Am. +1 703.727.1995
Contact Information